FAQ

Emerald Swift (Private) Limited is a company duly incorporated and registered under the laws of Sri Lanka, with company registration no. PV00280187 granted by the Registrar General of Companies in Colombo. Emerald Swift operates as a personal loan direct lender and offers a wide range of online loans to eligible borrowers.

Criteria for obtaining a loan and qualifications to apply:

Age 20 to 70 years old, currently employed or with a steady income.
Residential address located within Sri Lanka.
Use your personal information and bank account information correctly.
The telephone number you will use in the application should be registered in your name.
You need to enter a landline number at your place of work.
You need to include a photo of your National Identity Card, Passport, or Driving License to verify your identity.

Once your loan is approved, you will receive our decision via SMS or email — sometimes both. You will also receive a call before the approval from our in-house verification team, who assess and verify the information provided during the application process.

If you do not get the SMS OTP code on your phone, you can request another one within the application process itself. If you still have not received a code, please check your number once again. If the number you entered is correct and in order, reach us through the channels below, indicating the mobile number used in the application, so our customer service team can look into the issue and give you a solution: email [email protected] or call our general line on +94 11 4277 320.

Generally, once your loan is approved upon verification, the money is credited to the bank account provided in the application process within 1 hour.

Please call us on our general line +94 11 4277 320 or send us an email with your concern to [email protected].

You will be charged a service fee per day when you obtain a loan from us, according to the repayment date selected. There will be no additional fees incurred if you pay on or before the due date. All fees are clearly displayed to you before you take a loan from us.

Your payment details and due dates are listed on the agreement sent to you via SMS/email. You can also visit our website and log in to your personal portal to see the details of your current active loan. If you are still unable to find out how much to pay, call one of our customer service agents on our general line, or ask about it when you get a call from our collection agents.

You can check when your loan is due during the application process. Upon approval you will also receive an email with the agreement attached, which states the loan due date. If you still have trouble finding it, you may reach us through our general line or general email for details.

We have taken every step to make it convenient for you to repay us in numerous ways. You can make the payment through bank transfers and online payments — see the How to repay page for full details.

You can pay off your loan at any time before the due date — you will not be charged an early payment fee or any other fee for settling your loan early. Visit the loan repayments section of our website to see where to make payments. Please retain your receipts upon settling your loan; you may need to send a copy of the receipt to our WhatsApp number stated on this website.

If you are unable to pay your loan on or before the due date, you will be charged a late payment fee. If you cannot pay on time, it would be best to inform our collection agent when you receive calls from us — we will assist you and see how we can be of help.

If you need more time, request a 30-day extension from your personal portal (the option appears on your loan once it becomes available) or call us. Once we approve the request, pay 40% of the initial loan amount and attach your bank slip marked as a prolongation payment — your due date extends by 30 days when the payment is verified. The remaining balance, the extension fee and any late fees already charged must then be settled on or before the end of the extended period. A loan can be extended at most twice.

Yes — if you have successfully repaid your loan on time, you can apply for a repeat loan. To apply, visit our website and go to your personal portal by clicking on the "Log in" button; there you will be able to select a new amount and term of your choosing.

Yes — generally, if you maintain a good credit record with us, you will be offered a higher loan amount than your first loan. To maintain a good credit rating, make sure you repay your loan on or before the due date. The more loans you take and settle on time, the more money will be offered to you.

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